Location: Amsterdam (Hybrid) | Type: Full-time

About our client

Our client is a fast-growing European AI company redefining how enterprises deliver customer support.

They’re building a next-generation conversational agent platform that helps global organizations deploy AI agents able to truly understand local language, culture, and context — across voice, chat, and email.

Trusted by leading enterprises in telecom, finance, and healthcare and backed by top-tier investors, the company is scaling rapidly across Europe.

Join a high-velocity, product-driven AI startup where each team member drives real impact — working with cutting-edge technology, global clients, and founders who combine deep AI expertise with enterprise delivery excellence.

The role

As a Program Manager, you’ll lead the delivery and success of AI agent implementations for enterprise customers.
You’ll be the key link between our product, engineering, and client teams — translating requirements into action plans, ensuring seamless integrations, and driving projects from kickoff to go-live.

You’ll work hands-on with clients, helping them define success metrics, monitor performance, and scale adoption across multiple channels and markets.

What you’ll do

• Own end-to-end delivery of AI agent implementations for enterprise clients.

• Scope and document requirements, integrations, and KPIs in collaboration with product & tech teams.

• Manage delivery timelines, dependencies, and SLAs with precision.

• Work directly with client stakeholders (tech, ops, and leadership) to align expectations and drive outcomes.

• Identify opportunities for improvement and expansion post-deployment.

• Maintain clarity and accountability across all delivery streams.

What we’re looking for

• 3–7 years of experience in Technical Program Management, Implementation, or Delivery in a SaaS or enterprise tech company.

• Strong understanding of APIs, data flows, and integration processes.

• Proven experience leading complex, cross-functional delivery projects.

• Excellent communication and stakeholder management skills.

• A proactive, hands-on mindset — someone who thrives in fast-moving, high-stakes environments.

• Fluent English (Dutch or another European language is a strong plus).

• Passion for AI, automation, and helping enterprises innovate through technology.

Why join

• Be part of a team defining how enterprises deploy AI at scale.

• Work with cutting-edge technology trusted by global enterprises.

• Fast, entrepreneurial environment — high autonomy and high impact.

• Competitive compensation and equity package.

• Amsterdam-based, hybrid setup.