Department: Community Relations
Location: Montana Market
Travel Requirement: 25%–50% (depending on market expansion and seasonality)
Work Type: Full-Time, Exempt

About Our Client

Our client is a fast-growing telecommunications provider focused on delivering high-speed fiber-optic internet to underserved and unserviceable communities across the country. With a mission to enhance connectivity for individuals, businesses, and institutions, community engagement is a vital component of their ongoing expansion strategy.

Position Overview

We are seeking a Community Relations Specialist (mid-level or lead, depending on experience) to lead community outreach initiatives across Montana markets. This role serves as a strategic liaison between our client and the communities they serve, ensuring transparent communication, strong local relationships, and effective public engagement throughout fiber network deployment.

Key Responsibilities

• Serve as the lead community liaison in active and new markets, managing outreach and relationship strategies.

• Plan and execute community engagement events such as town halls, civic group presentations, open houses, and Chamber of Commerce meetings.

• Collaborate with internal teams (construction, engineering, operations) to align community messaging with project timelines.

• Develop and manage multi-channel communication strategies (digital, social, in-person).

• Monitor and report on community sentiment, and escalate issues with strategic recommendations.

• Manage the community hotline and inbox, ensuring timely resolution of inquiries within 72-hour SLA.

• Coordinate resolution of community construction concerns (e.g., property access, damage).

• Build and maintain an active online community presence.

• Identify and foster relationships with local leaders and influencers in new markets.

• For senior candidates: mentor junior team members and support the development of scalable engagement processes.

• Standardize tools, templates, and communication materials for consistency across markets.

• Provide executive-level reporting on outreach, sentiment, issue resolution, and strategic insights.

Core Competencies

• Building Relationships

• Effective Communication

• Customer-Focused Approach

• Initiative and Autonomy

• Persuasiveness and Influence

Required Qualifications

• 2–5+ years of experience in community relations, public affairs, customer engagement, or a related field (infrastructure or telecom preferred).

• Excellent verbal and written communication skills adaptable to varied audiences.

• Ability to manage multiple markets and prioritize in a fast-paced environment.

• Strong customer service skills and conflict resolution capabilities.

• Proficiency in Microsoft Office and social media community engagement platforms.

Preferred Qualifications

• Leadership or mentoring experience with junior team members.

• Experience in broadband, telecom, or utility industries.

• Familiarity with civic engagement practices, local government, and HOAs.

• Experience with CRM and marketing automation tools (e.g., Salesforce, Hubspot, Constant Contact).

Physical & Job Requirements

• Ability to travel frequently (25–50%) based on project phases.

• Must be authorized to work in the U.S.

• Ability to lift and carry up to 50 lbs.

• Comfortable working extended hours, including nights/weekends as needed.

 Benefits

• Paid life insurance, PTO, holidays

• Medical, dental, and vision coverage

• 401(k) with match